Frequently asked
questions.

How do I subscribe?

Open the app, go to the NODE tab and tap "Activate node". Choose your preferred tier and confirm the purchase with Face ID or Touch ID. The whole process takes less than ten seconds.

How do I cancel my subscription?

Subscriptions are managed directly through iOS, not through the app. To cancel:

1. Open Settings on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select The Bridge and tap "Cancel Subscription".

Cancellation takes effect at the end of the current billing period. No further charges will be made.

Can I change my tier?

Yes. From the subscriptions screen in iOS Settings you can upgrade or downgrade at any time. Apple automatically prorates the change.

What does each tier include?

All three tiers — Standard (€0.99/month), Premium (€4.99/month), and Diamond (€100 one-time) — include full access to the exclusive subscriber JOURNAL and your node identity within the network. The difference is the impact of your contribution.

I made a purchase but the content is still locked.

Close the app completely and reopen it. If the issue persists, go to the NODE tab and tap "Restore Purchases". If it still isn't resolved, contact us at elpuente@elpuente.app.

What data does The Bridge store?

Just two things: your country of origin (to display the global node network) and your subscription tier. The app neither needs nor requests your name, email, phone number, or any other personal data. Your account is completely anonymous by design.

How do I delete my account and all my data?

Deletion is immediate and permanent:

1. Open the app and go to the NODE tab.
2. Scroll to the bottom of the screen.
3. Tap "Delete my account".
4. Confirm in the dialog. All your data is permanently deleted and the session is closed.

Note: deleting your account does not automatically cancel your iOS subscription. Remember to do so from Settings as well if you don't want future charges.

Is my data sold to third parties?

No. Never. The only fee that exists is Apple's for use of their platform. The Bridge has no advertising partners and shares data with no one. You can read the full privacy policy at elpuente.app/privacidad.html.

Where exactly does my money go?

Directly to the project creator, minus Apple's commission (30% for new subscriptions, 15% from the second year onwards). No additional intermediaries, foundations, or management fees. The JOURNAL publishes periodic reports with a detailed breakdown of where the funds go.

What is the JOURNAL?

The JOURNAL is the exclusive content for active subscribers. Periodic entries are published with the real project progress: what has been achieved, where every euro goes, and what comes next. It's the open window between the subscriber and the reality of the experiment. Find it in the NETWORK → JOURNAL tab.

Is the app available on Android?

Currently iOS only. An Android version is in development. Follow updates at elpuente.app.

What languages is the app available in?

The app is available in Spanish, English, German, and French. The language is selected automatically based on your device settings.